Terms and Conditions

Last updated: 1st Nov 2025

Welcome to Whimsi Lilley! These Terms & Conditions outline how we operate our website and sell our products. By placing an order or using this site, you agree to the terms below. If you have any questions, just get in touch — we’re always happy to help.

1. Who we are

Whimsi Lilley is a UK-based small business creating elegant, meaningful greeting cards. Our website is:
https://www.whimsi-lilley.co.uk

You can reach us on the contact page

2. Ordering with us

When you place an order, you’ll receive an order confirmation email. This confirms that we’ve received your order — not that we’ve accepted it yet. Once your order is processed and dispatched, we’ll send a shipping confirmation email.

We reserve the right to refuse or cancel an order (for example, if an item is out of stock or unavailable).

3. Prices & payment

All prices are shown in GBP and include VAT (where applicable).
Payment is taken at the time of purchase using secure methods like Stripe or PayPal.

4. Personalised products

Personalised cards are printed exactly as provided by the customer. Please check spellings carefully before placing your order — as personalised items can’t usually be returned unless faulty.

5. Delivery

We currently deliver to the UK only.
Orders are usually dispatched within {{1–2 business days}} and sent via Royal Mail. Full details can be found on our Shipping Policy page.

6. Returns & refunds

We want you to love your purchase. If there’s an issue, please contact us within 14 days of delivery.

  • Personalised items: non-returnable unless damaged or printed incorrectly
  • Non-personalised items: may be returned in original condition within 14 days, at the buyer’s cost

More details can be found in our Returns Policy.

7. Intellectual property

All designs, text and images on this website are owned by Whimsi Lilley. You may not reproduce, reuse or resell any part of our content without permission.

8. Privacy & cookies

We treat your data with care and respect. Read our Privacy Policy and Cookie Policy for more information.

9. Website usage

You agree not to misuse our website (e.g. for fraudulent, illegal or disruptive activity). We may restrict or block access if needed to protect the site and our customers.

10. Contact us

For support, questions, or concerns, get in contact on the contact page

We do our best to respond within one business day.